Resume
Denise Ortega
For ten years I've worked in the public and non-profit sectors with client and users on several team projects in order to meet their goals. I am continuously looking to improve my skills, learn from my team and contribute to provide design ideas in projects to transform the way government agencies communicate.
Work Experience
City of Chelsea 05/2022 – Present
550 Broadway., Chelsea MA
Technical Project Lead
Led the implementation for redesigning three websites: City of Chelsea, Chelsea Police, & Chelsea Recreation.
Provide project planning, management and development for new city initiatives that require technical expertise; Employee Intranet - Diversity, Equity & Inclusion Dashboard - Emergency Management Forms.
Manage & address various team needs and concerns to improve software use for each department project.
Troubleshoot technical issues that involve software for the city: Tyler ERP & Website CMS.
City of Somerville Police Department 06/2016 – 05/2022
220 Washington St., Somerville MA
I.T Communications Specialist
Redevelop, manage and design Somervillepd.com.
Manage social accounts for the Police Department.
Design and develop UI/UX solutions for website content and website architecture using coding languages and content management systems.
Develop collateral material: city community alerts, flyers, brochures and infographics to inform community members of public safety alerts and community resources.
Create employee guides and instructional material for new software.
Ensure implementation and troubleshooting of new software procedures.
Lead group discussions with senior staff to evaluate web content on police department's online platforms for efficient communication, adequate response and up-to-date resources.
Evaluate content on social media pages that complies with general protocols, policy standards, and secure access.
IT Administrator for Microsoft O365; Active Directory Administrator for police user accounts and groups.
Primary IT Support Technician for software and equipment.
City of New York Office of Administrative Trials & Hearings 12/2013 – 05/ 2016
100 Church St., New York, NY
Computer Service Technician
Primary IT Support Technician for software and equipment.
Lead relocation for new facility and staff equipment at the Taxi & Limousine Hearings Tribunal.
Edited NYC OATH Website & Newsletter Benchnotes using CMS; HTML & CSS.
Point-of-Contact for Cisco Video Conferencing equipment tech support for citywide conference call, video recording and image editing for social media.
Education
Hunter College New York, NY
Graphic and Web Design Certificate - 6/2014
Hamilton College Clinton, NY
Bachelor of Arts Degree – 5/2011
Continuing Professional Education
FBI-Leeda
Media and Public Relations I
2019
Municipal Police Institute
Social Networking for Law Enforcement
2018
New Horizons Computer Learning Center
Programming in HTML5 for Javascript and CSS3
2015
City of New York College of Technology
Programming for Java
2015
Languages
Spanish
Spoken: Proficient
Written: Intermediate
Read: Intermediate
Computer Programs & Languages
Adobe Creative Suite Programs (Photoshop, InDesign, Illustrator, Dreamweaver) AdobeXD
HTML5 and JavaScript
Affiliations
The Neighborhood Developers, Inc.
2022-Present
Community Enhancement Team Volunteer
City of Chelsea Tree Board Committee
2017-2022
Board Member